Personalized | FoundationEngravable Initial Oversized Element NecklaceDiamond, Swiss Blue Topaz, 18K Yellow Gold

HOW TO CLEAN OUR JEWELRY

Wash with warm water and a drop of gentle dish soap. Use a soft brush or cloth, then dry thoroughly. For white gold, rhodium plating may fade over time and can be re-plated to restore brightness. Avoid chlorine which can weaken gold. Keep away from abrasive surfaces. Good for everyday wear but should be routinely cleaned. Store pieces separately to minimize scratching, especially softer 18k gold. Gold pieces can be polished by your local jeweler.

GEMSTONES

Cleaning: Clean with a soft cloth and warm, soapy water. Avoid ultrasonic cleaners and steam, especially for softer stones like turquoise, emerald, tourmaline, and morganite.

Care Cautions: Avoid exposure to harsh chemicals, prolonged sunlight, and sudden temperature changes, which can damage color and clarity. Store separately to avoid scratches.

Wear Recommendations: Remove gemstone jewelry before exercising, swimming, or handling household cleaners to preserve their brilliance over time.

To ensure the longevity of your piece, please refer to our Gemstone Care Guide for cleaning instructions and care tips by stone type.

DIAMONDS

Cleaning: Soak in warm water with mild dish soap, then gently brush with a soft toothbrush. Rinse and pat dry with a lint-free cloth.

Care Cautions: Even though diamonds are hard, their settings can loosen over time. It’s recommended to check prongs or bezels periodically.

Wear Recommendations: Diamond jewelry can be worn daily, but it’s best to take it off before any high-impact activity or contact with abrasive surfaces.

To ensure the longevity of your piece, please refer to our Gemstone Care Guide for cleaning instructions and care tips by stone type.

OPALS

Cleaning: Wipe gently with a soft, damp cloth. Avoid any soaps, chemicals, or ultrasonic cleaners.

Care Cautions: Opals are sensitive to heat, dryness, and sudden temperature shifts. They can craze or crack if exposed to intense sunlight or very dry conditions.

Wear Recommendations: Best worn occasionally rather than daily. Store in a cool, dark place. Storing them with a bit of humidity can help prevent drying.

To ensure the longevity of your piece, please refer to our Gemstone Care Guide for cleaning instructions and care tips by stone type.

CERAMIC

The biggest danger to ceramic is cracking due to the impact of dropping it on hard surfaces. Wrap ceramic jewelry in a soft cloth before storing to prevent the jewelry from sustaining chips or scratches from your other jewelry. If damage occurs, we will gladly repair the piece for you, feel free to email us at clientcare@foundrae.live or call us at clientcare@foundrae.live or call us at  +1 (844)-731-0808.

WHAT TO AVOID?

Apply makeup, perfume and hair spray before putting on jewelry, and do not wear your gold or enameled pieces in a swimming pool. Chlorine can damage gold, causing it to pit or become brittle. Gold pieces can be polished by your local jeweler.

REPAIRS, WE’RE HERE TO HELP!

As jewelry lovers we all know how important your jewelry is. We’re here to help you. If your jewelry is in need of repair, you may mail in your repair or come to the store.

Please email us at clientcare@foundrae.live or call us at +1 (844)-731-0808 to give us more details about your repair needs.

Upon FoundRae’s receipt of your order, you will receive an order confirmation via email. We will send you an email with a tracking number once your order has shipped.

In Stock Items: In-stock pieces will be subject to 2–3 days of processing time prior to being shipped.

Out-of-Stock Items/Special Orders: Out-of-stock pieces typically require a 6–8 week lead time, as they need to be specially made and require an extended production time prior to shipping. If this is the case with your order, a member of our Client Care team will be in touch to let you know and provide an accurate special order timeframe.

Custom/Engraving Orders: Custom orders require a 6–8 week lead time, as they need to be specially made. The engraving process typically takes 2-3 weeks, although the lead times for engraving tend to run a bit longer during the holiday season. We can accommodate some rush orders on a case-by-case basis. Please reach out to us at clientcare@foundrae.live to see if we can accommodate your desired date. Custom and engraved pieces are final sale.

Please email us at clientcare@foundrae.live to inquire about the status of your order.

Processing Time

All FoundRae orders placed will be subject to 2–3 days of processing time prior to being shipped.

United States Shipping Options

Domestic orders are shipped via insured FedEx 2-Day complimentary with a minimum purchase of $1,000. All orders under $1,000 will ship at a $20 flat rate.

Domestic orders also have the option for insured FedEx Overnight at a $30 flat rate. We will send you an email with a tracking number once your order has shipped.

All packages are fully insured, and your order confirmation email will note whether a signature is required at the time of delivery. Should a signature be required, clients can choose to waive a signature by contacting Client Care at clientcare@foundrae.live and filling out a waiver. We will send you an email with a tracking number once your order has shipped.

We offer same-day delivery via messenger service for orders located in New York City for a $20 flat rate. For our messenger service, orders should be placed before 3:00pm EST to receive delivery the same day. All messenger orders placed after 3:00pm EST will be delivered the next business day.

FedEx considers all U.S. territories as international shipments (e.g., Puerto Rico, Guam). All international shipments and duties for both DHL and FedEx (if applicable) are subject to payment in full by the customer.

United Kingdom Shipping Options

We ship all UK orders via insured DHL 2-Day. We offer complimentary 2-day shipping on all UK orders or overnight delivery for £20.

All packages are insured, and all orders over £1,000 will require a signature upon delivery. This is also noted on your order confirmation, which you will receive via email after purchase.

We will send you an email with a tracking number once your order has shipped.

International Shipping Options (Outside of the US and UK)

All international orders receive complimentary shipping and are fully insured. All international orders are shipped via DHL. A signature is required upon receipt of your package.

Please locate the country switcher dropdown menu to see which countries we ship to and select accordingly. This will change the currency on our website. Once you are at checkout, you will see local payment methods and calculations for any duties, taxes, and other customs fees.

If you cannot select your home country in the dropdown:
There are some countries which cannot be processed online, including but not limited to Brazil, Indonesia, Mexico, Portugal, Russia, and Switzerland. Client Care can support with purchase for some countries that are not available on our website. These clients will still pay duties and taxes when they receive their jewelry in their home country.

FoundRae is not responsible for any duties or taxes incurred by the country to which we are shipping. All international orders are subject to duties and taxes and will be added to the order total at checkout. Duties and taxes are calculated based on the items ordered, shipment destination, and the value of the purchase. Select countries require duties and taxes to be paid upon delivery, and they will be the customer’s responsibility. For full transparency before you order, this will be noted at checkout.

Please note that for sales outside of the United States or the United Kingdom, payment is collected and processed by our international shipping partner, Global-E. You can find Global-E's terms and conditions on their website.